Privacy Policy
Last updated 15 September 2026
This policy explains what RoomQueue collects, why, who we share it with, and what you can tell us to do about it. RoomQueue is an availability alert service for travellers. We are not a hotel, and we are not a booking site.
RoomQueue is not open to the public yet. Today the only personal information we hold is what people enter into the pre-launch signup form. The rest of this policy describes how the service will handle information once it launches, so you can see it before deciding to sign up.
What we collect
When you join the pre-launch list
- Your email address.
- Optionally, a free-text note about the trip you have in mind. We use it to decide which cities to cover first.
- Which page the signup came from. We do not store your IP address with your signup, and we do not use third-party advertising trackers on this site.
When you use the service (after launch)
- Account details: email address, and a mobile number if you choose to receive text alerts.
- What you asked us to watch: hotels, dates, number of guests, price limits and room preferences.
- Alert history: what we sent you, when, and whether you opened the link.
- Guest details, only if you use booking features: name, contact details, and hotel loyalty numbers. Loyalty numbers are stored encrypted and are decrypted only at the moment a booking is made.
- Payment details: handled by Stripe. We never see or store your full card number.
Text messages
Text alerts are optional and opt-in. We record the exact wording you agreed to, the time, and the IP address it came from, because the law requires us to be able to show what you consented to.
Reply STOP to any message to end them immediately, or HELP for assistance. Message and data rates may apply. Full details are in our SMS Program Terms.
We do not sell phone numbers, and we do not share them for anyone else's marketing. Ever.
Affiliate links and tracking
Some links in our alerts and on our site are affiliate links. If you book through one, the booking site may pay us a commission. It costs you nothing extra, and it does not change the price you are shown.
We participate in affiliate programmes operated by CJ Affiliate (Commission Junction) and may participate in others. When you click one of these links:
- The affiliate network and the booking site may set cookies or use similar technologies on your device to record that the visit came from us, so that any resulting booking is credited correctly.
- Those cookies are set by the network and the merchant, not by us, and are governed by their privacy policies. CJ's is published at cj.com.
- We never put your name, email address or phone number into an affiliate link. The only identifier we attach is a random code that means nothing outside our own systems. The affiliate network cannot work out who you are from it.
- Reporting comes back to us as commission totals matched to those codes. We use it to reconcile payments and for nothing else.
Who we share information with
We do not sell personal information. We share it only with the companies that make the service run:
- Supabase — database and accounts.
- Vercel — website and application hosting.
- Twilio — sending text messages.
- Resend — sending email.
- Stripe — payments.
- Booking partners and affiliate networks — to check availability and, if you ask us to make a booking, the guest details needed to complete it.
We may also disclose information where the law requires it, or to protect the service and its users from fraud or abuse.
How long we keep it
- Raw responses from booking sites: 7 days, for fixing bugs.
- Records of individual availability checks: 90 days, then reduced to daily totals.
- What we found for your trip: until the trip is over, plus 30 days.
- Your account, alerts and bookings: until you delete your account.
- Text message consent records: kept after account deletion, because we are required to be able to evidence consent.
Your choices
- Reply STOP to any text message to stop text alerts immediately.
- Use the unsubscribe link in any email.
- Ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it.
- Deleting your account removes your watches, alerts and guest details. We do not sell personal information, so there is nothing to opt out of on that front.
Email [email protected] and we will respond within 30 days.
Children
RoomQueue is not for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, tell us and we will delete it.
Where your information is held
We operate from the United States and our providers may process information there. If you use the service from outside the US, you are sending your information to the US, where privacy law differs from your own.
Changes
If we make a material change we will update the date at the top of this page, and we will tell registered users by email before it takes effect.